About the job

OTE Group is the largest technology company in Greece and a member of the Deutsche Telekom Group. Through technology and innovation, we work to create a better world for all.

Diversity, inclusion and equality are at the core of our corporate culture.

This is the reason why we create an equal working environment in which our people can excel for their expertise, professional experience, conscientiousness, and responsibility.

Become part of our network and let’s create your future together!

About the role

As a member of the Workplace support Services team the candidate will be part of the Single Point of Contact (SPOC) for all the offered IT services to Customers.

Duties & responsibilities

• Incident management (in 24×7 shifts)
• Record, prioritize and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
• Assign unresolved Incidents to appropriate Tier 2 Support Group
• Monitor SLA’s
• Keep users informed about their Incidents ’ status at agreed intervals
• Provide 1st level support to end users (via application consoles and Remote Assistance) related to computer systems, software, hardware and Mobile devices.
• User management through tools like Active Directory
• Resolve network issues (LAN, WAN, VPN)
• Resolve software issues (install drivers, software settings, printers etc)
• Provide end user guidance on programs and applications (How to)
• Organize calls between involved teams

Required Skills

• Bachelor’s degree (or equivalent) in Computer Science or a related field
• Experience of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS
• Experience using the Microsoft Office 365 Suite (e.g., MS WORD, EXCEL, PowerPoint, Outlook, Teams, Sharepoint)
• Good understanding of computer systems, mobile devices and other tech products
• Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions
• Excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations
• Excellent oral and written communication skills, including high proficiency in the English language
• Ability to work under pressure and recognize the importance of teamwork in the support environment
• Ability to learn quickly

Preferred Skills

• ITIL qualification (preferable but not essential)
• 2 years previous IT Service Desk
• Ability to manage complex projects and resolve complex issues
• Ability to take initiatives
• Experience with reporting tools

At Victus Networks you’ll have a unique opportunity. The chance to grow….to use your skills and imagination to push the boundaries of what’s possible! You’ll be challenged. But you won’t be alone. You’ll be part of a team of highly experienced telecoms engineers, all driven to go beyond the status quo to build what comes next!

With our technology driving 5G Networks there’s plenty to get involved with! Let’s talk…

About The Role

NOC Engineer (24/7 shift) is a key member of a team whose objective is the 24×7 surveillance (i.e. alarms monitoring, service monitoring) and first-line operation of the Company’s radio and transmission access network in order to quickly identify, analyze and resolve faults as well as escalate, coordinate and follow up actions required by other Company teams or third parties like Field maintenance contractors, PPC company etc.

Main mission of the team is to secure the access network performance /availability targets and sustain the expected quality of services provided to Company customers.

Role accountabilities

Monitor all access network nodes, promptly responding to alarms and clearing all faults as quickly as possible giving priority to service affecting incidents – have a detailed view of access network (radio & transmission) status, via NMS & and element managers operational view, emphasizing on critical network nodes operability
Manage Incidents & problem reporting Notification Outage(s)
Promptly issue access network related trouble tickets, to field contractors and/or technical teams, following up rectification actions and validating resolution
Act proactively and escalate issues, based on impact analysis, as appropriate
Liaise effectively with technical teams / field contractors to achieve minimum ‘down’ time
Manage trouble tickets status and follow up until resolution, monitor SLA fulfilment and escalate as appropriate.
Follow operational instructions in order to analyze, diagnose and remotely resolve faults as well as implement simple network changes based on written work instructions
Carry out routine network performance checks & maintenance tasks
Calendar update of planned works – assessment of criticality & daily update with impact analysis of scheduled works
Update common network inventory records – register and communicate changes in both Radio & Transmission nodes as appropriate
Cooperation and joint investigation with technical support teams (Radio & Transmission) in case of failures – 2nd level troubleshooting
Keep records of incidents and provide relevant reports
Work on 24X7 rolling shift

What you bring?

Degree AEI / TEI in Electrical Engineering, Telecommunications, or Computer Engineering
Good knowledge of SDH, Microwave & DWDM/FO Technology as well as GSM, UMTS, LTE radio Network technology
Minimum of 2 years’ experience in Telecoms or a related industry, preferably working as NOC Engineer
User experience in network management systems like TEMIP, NSN Net viewer, TNMS and Huawei M2000/U2000
Be familiar with operation of:
a. NSN/Fujitsu Microwave and backhauling systems (e.g SRT1C/CC, SRT1F, FlexiTrunk, FlexiMetro, Flexipacket, SRA, SRAL & SRAL XD, HiT70XX & TNMS).
b. Huawei, Marconi and Tellabs Transmission systems ( e.g RTN9xx , IPT-MV36/38 NMS, OMS 12XX & 16XX SMAX , Tellabls INM & 8660, 8630& 8605/09).
c. Huawei Radio systems like M2000, RNC, BSC, NodeB, BTS, eNB, Femto),
d. Ericsson BSCs, BTSs systems
e. NSN RNCs, NBs and NetACt NMS

Strong interpersonal and communication skills. Interact effectively with co-workers, clients and partners even in complex situations
A logical approach to problem solving and self-motivation are important qualities, plus the ability to work well in a team of engineers. Ability to retain knowledge and cross-match new problems with previous ones
Be familiar with Windows – MS Office. In addition the job holder must be able to use High Tech Tools
Very good oral and written communication skills in both Greek & English language.

What We Offer?

💸Competitive compensation plan
🏠 Work from our amazing office in Pallini and at home – we’ve moved to hybrid working model!
📚 Cutting-edge training on-the-job and in our virtual classroom & Access to LinkedIn Learning courses if you desire
🏃 A buddy will support you with your onboarding
👩‍⚕️ Wellbeing activities for your physical & mental health
⚡️A great opportunity to grow and work with a team of telecom experts
🍕 An amazing company culture that encourages technical brilliance, collaboration, respect and fun!

Πληροφορίες Θέσης Εργασίας

Επωνυμία Εταιρίας:
Victus Networks

Ιστοσελίδα Εταιρίας:
https://www.victus.gr/

Πηγή:
https://apply.workable.com/j/C5CE608CB9

Αποστολή βιογραφικών στο email:
vpanigiri@victus.gr

Επιστημονικά πεδία:
Πολυτεχνική,Θετικές Επιστήμες